Privacy Policy

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Communications with our website are all conducted using Secure Socket Layer (SSL) encryption technology. Through the use of SSL encryption technology, all information communicated between you and our website is secure.
- We will not use the collection of users' personal information as the primary purpose.
- We do not rent or sell this information to third parties.
- Without your consent, we will not use your personal information or photos for advertising purposes.

We care about our customers and know your privacy is important to you. This Privacy Policy ("Privacy Policy") is our way of telling you how we collect your information, why we need it, and how we use it.

Scope

This Privacy Policy applies to your use of our websites and mobile websites (together, the "Site") and our mobile applications (together, the "Application", and together with the Site, the " Service"). The Service includes websites and mobile applications operated by Fornvoo and its affiliated brands. If you visit any other website or mobile application, including another Fornvoo website or mobile application, the privacy policy of that website or mobile application will apply. Please review the privacy policy of that website or mobile application to understand how the operator of that website or mobile application treats your information.

This Privacy Policy also applies to information you provide to us after being introduced to or directed to this Privacy Policy. This may be the case, for example, when you share your information with our service representatives (for example, a customer service agent, design professional, or installation or assembly professional) or when you send us a letter, email or chat.

Before submitting any information to the Service, please read this Privacy Policy carefully.

Information We Collect and How We Use Your Information

There are three general categories of information we collect:

(1) Information you give us;

(2) Information we collect automatically from your use of the Site or App;

(3) Information We Collect from Third Parties.

We use your information in several different ways. What we do with your information depends on when we collect it and what we collect.

Information you give us

1. Your name and contact details (such as your email address, postal address, telephone number and password).
2. Additional profile information (such as date of birth, gender, location, and preferred language).
3. Your payment information (such as your credit/debit card number, security code/CVV and expiration date).
4. your communications and contact history with us (such as service call recordings, instant and chat messages, or communications with our social media channels)
5. Other Information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)
6. Your information will be protected by SSL encryption technology.

How we use the information you give us

We will never sell your information to third parties. We will not use your information to create advertising without your consent.

1. We need your name and contact details to create your account.

This information is necessary for the proper performance of certain services and offers on the Site and the App, and for the performance of our contract with you when you place an order.

2. Accept Payments, Fulfill Orders, Issue Refunds

We use your name and contact details to fulfill our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law.

3. Sending you information about your account

We need your name and contact information to provide you with important account information, such as order confirmations and notices, changes to account settings, and notices regarding the Site, App or Terms and Conditions. policies that apply.

4. To provide a better user experience

We use your communications and contact history with us, as well as other information such as additional profile information, to operate, protect, improve and optimize the Site and App and to personalize and customize your experience.

5. Analysis, training and quality assurance

We may use the information you provide to us to train our staff, improve our services and offerings, and conduct other internal analysis and performance monitoring.

6. Communications, marketing and advertising

We may use the information you provide to us to distribute and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities.

Information we collect automatically from your use of the Site or Application.

1. Purchase history and saved items (such as what you purchased and what you placed in your cart or saved)
2. Log data and device information (such as details of how you have used the site or application, IP address, dates and times of access, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data, and pages/products viewed or clicks).
3. Geolocation information (such as IP address, browser information, or cell phone GPS information)
4. Cookies and similar technologies (such as web beacons, pixels and mobile identifiers; to learn more about these technologies and how you can control them, see our Cookies Policy).
5. Fornvoo automatically collects the information listed, you can contact us to cancel it; however, the cancellation will affect the use of this page or application and the customer experience)

How We Use Information We Collect Automatically

1. To provide customer service and process returns

We use the products you have registered to help you make a purchase, and we use your purchase history to fulfill our contract with you and ensure that you have had a good customer experience.

2. To provide a better user experience

We use your login data and device information to operate, protect, improve and optimize the Site and App and to personalize your experience.

3. Create and maintain a secure environment

We use automatically collected information to comply with applicable law and to measure the proper performance of our contract with you.

4. Analysis, training and quality assurance

We may use automatically collected information to train our staff, perform internal analysis, detect and prevent fraud, and improve our services and offerings.

5. Communications, marketing and advertising

We may use automatically collected information, such as cookies and similar technologies, to provide you with the most relevant advertising.

Information we collect from third parties, including third party services (for example, if you link, sign in or log in to the site or application with your Google, Facebook, Instagram or Twitter accounts) or other sources (such as as your contacts or the brands with which we are partners).

• Your name and contact details (such as your email address, postal address, telephone number and password)
• Social media identifiers (such as your Twitter or Instagram handle)
• Other Information (such as demographic data, fraud detection information, and information about you and your activities, experiences, and interactions on and off the Site and App).

How We Use Information From Third Parties

1. We will use information from third-party services if you register with us using another service, such as Facebook or Google, including Google's one-click sign-in service. Connecting to third-party apps or services is optional. If you create your account by logging in through another service, we will collect public information from that connected account in order to complete your profile.
2. We may use the information we collect or receive from third parties to deliver and personalize our communications to you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities.
3. We may obtain your information from a friend or other contact who wishes to invite you to use the Site or Application. We will use your information to facilitate your invitation and to administer our referral program.
4. We may obtain your information from third party service providers and/or partners (e.g. identity verification services) and combine it with the information we have about you for the purposes of fraud prevention and 'Risk Assessment.

When we share your information

We share your information with the following categories of recipients as an essential part of providing you with the Site, App, Service and related services and offerings, including customer service:

Subsidiaries and Affiliates of Fornvoo.

Companies and people who help us deliver our products to you, such as suppliers, payment service providers, logistics professionals and delivery and transport companies.

Professional service providers who help us run our business, such as marketing companies, software providers, consultants and advertising partners.

Companies approved by you, such as social media sites (if you choose to link your accounts with us) and payment processors and card-issuing banks if you choose to use their services or offerings.

Government and law enforcement agencies, to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims.

We only share your information with third parties as described in this Privacy Policy, with your consent, or as indicated at the time we collect your information. We may anonymize your information and share such anonymous information with third parties for any purpose permitted by applicable laws.

Our cookie policy

We use cookies when you visit our Site and App to analyze traffic, optimize performance and content, and provide an integrated and more personalized shopping experience for customers. Cookies are small text files that are stored by your web browser on your computer. Although our cookies may change from time to time, we generally use the following types of cookies:

Functionality cookies, which allow you to navigate the site and use our features.

Analytics cookies, which allow us to measure, analyze and understand how our customers use the Site and identify ways to improve both its functionality and your shopping experience.

Customer preference cookies, which help us remember your preferences (such as your language or location) and make your experience more personalized for you.

Targeting or advertising cookies, which allow us to serve relevant digital ads to you. These types of cookies also limit the number of times you see an advertisement and help us measure the effectiveness of our marketing campaigns. We use cookies to help us identify and retarget users who may be interested in our products, services or offers, both on our Site and on third-party websites. For example, we use proprietary technology to specifically target users by creating advertising material based on past user behavior. To opt out of interest-based advertising, please see the Direct Marketing and Behavioral Advertising section below.

You can prevent the use of cookies by changing the settings on your Internet browser so that (i) it does not accept new cookies, (ii) it notifies you about new cookies or (iii) it deletes all cookies already received. By deleting or disabling future cookies, your user experience may be affected and you may not be able to take advantage of certain features of our Site (such as storing items in your shopping cart between visits, personalization your experience on the website and the relevance of marketing messages).

We also use web beacons to help us identify your computer and gauge user behavior, such as reactions to promotions. Web beacons are small GIF files that can be embedded in other graphics, emails or otherwise. To prevent web beacons on our site, you can use tools such as AdBlock Plus. To avoid web beacons in emails, please configure your email program so that no HTML is displayed in messages.

Direct marketing and behavioral advertising

We may send communications and marketing materials directly to you by email, post and other channels to keep you informed of new products, promotions and to provide you with other information which we think may be of interest to you. You can stop receiving direct marketing messages from us at any time through your preferences here or by clicking an "unsubscribe" link in any marketing message you receive from us. Please note that processing your request and updating our systems may take up to 48 hours. Note that if you ask us to stop sending you marketing messages, we will continue to send you administrative and service communications (such as order updates and other important or transactional information).

Please note that if you use more than one name or email address when communicating with

Fornvoo or using the Site or App, you may continue to receive communications from us at any name or email address not specified in your opt-out request.

We may also display personalized interest-based advertisements on these two sites.

You can choose not to receive our interest-based advertisements by contacting us by email. Also note that deleting cookies from the browser may remove the cookie preferences you have set, so you may need to opt out again in the future.

Blogs, reviews and forums

The Service may also, from time to time, offer publicly accessible blogs, reviews or forums. Any information you provide in these areas may be read, collected and used by others who have access to it. To request removal of your information from blogs, customer reviews or forums, please contact info@fornvoo.com. Please note that in some cases we may not be able to delete your information.

Our security measures

The security of your information is important to us. We use appropriate technical and organizational safeguards to protect your information against unauthorized use, disclosure or loss. Encryption technology, including current industry standard encryption protocols, is used to protect personal information in certain areas of our websites during transmission over the Internet. We use a PCI compliant payment service provider on a secure network. If you have any questions regarding the security of your information, please contact us.

info@fornvoo.com

We encourage you to take reasonable steps to protect your password and your computer to prevent unauthorized access to your account. Remember to log out of your account and close your browser window if you are using a shared computer in a public place such as a library or internet cafe.

Keep your information

We will retain your information for as long as you have an account or as long as we need it to fulfill the purpose for which it was collected or disclosed at the time of collection. We may also retain some of your information if necessary to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Service, or for other permitted purposes.

When we no longer need to retain your information, we will delete it from our systems or anonymize it so that it can no longer identify you.

The privacy of children

The Site, Application and Service are not intended for children, and we do not knowingly collect information from children under the age of 13. If you are a parent or guardian and believe that we may have information about your child, please contact us at

info@fornvoo.com

Changes to this Privacy Policy

We may change this Privacy Policy from time to time to reflect new ways of processing your information. When we post changes to this Privacy Policy, we will revise the "Last Updated" date at the top of this page. The amended Privacy Policy will be effective upon posting to the Service. If we make material changes that affect your information, we will notify you of those changes through the Site, App, email, or other means of contact. We encourage you to periodically review this page for the latest information on our privacy practices.

How to contact us

We are always interested in hearing from our customers, especially if they have any questions, comments or concerns about our privacy practices. Please contact us by:

Email : info@fornvoo.com