Our after-sales team at Fornvoo works hard to ensure prompt delivery of your items.

1. Once your order is confirmed, we will send you a confirmation email containing all the order details. We will start processing your order as soon as possible. You can also track your order in detail from the order tracking feature.

2. Once your item is shipped, we will email you a tracking number.

3. You can track your order by clicking this link and using your order number and the email address you registered for that order.

Note: You can only track your order 24-48 hours after you receive the email that your order has been shipped.

Having trouble tracking your order? Contact us at info@fornvoo.com.

Verification :
Once your order has been authorized and verified, we will send you a confirmation email. We immediately start preparing it once your order is verified. This type of delay makes it difficult to change or cancel your order, but we will do our best to accommodate your requests.

Preparation (before shipping):
The preparation time before shipping your order is 24 to 72 hours. (Excluding holidays and weekends).

Delivery:

-Free delivery from 49 €
Standard delivery: €3.90. 5-12 business days Shipping to France.
-The express delivery of DHL, UPS, etc. at €9.9! 3-5 working days Shipping to France.

We can deliver to the following countries: Ireland, Andorra, Austria, Belgium, Denmark, Germany, Finland, Netherlands, Luxembourg, Monaco, Norway, Portugal, Sweden, Switzerland, Spain, Italy and United Kingdom.

Service areas exclude: Réunion, Martinique, Guadeloupe, French Guiana, Armed Forces Europe.

Due to Covid-19, standard and express shipping to AU may be delayed 2-3 business days. Thank you for your patience.

Customs and import taxes:
In general, we prepay customs duties and taxes before shipping the package. Sometimes additional custom duty or import tax is unavoidable. Don't worry. If there are additional charges, just contact info@fornvoo.com.

Please send us a photo of the customs duty invoice.

The refund will be issued within 3-5 business days of receipt of your receipt.

Please note that:

* Delivery time does not include the time it takes to process your order from your order date.
* If you require custom services or letter designs, please allow at least four business days for processing.
* PO boxes and military addresses (APO, FPO) cannot be delivered.
* Please make sure to confirm your delivery address before and after ordering, as any subsequent changes may incur additional charges.
* Please note that we will choose a different carrier (Colissimo/TNT/Fedex/DHL/DPD etc.) based on your delivery address, so there may be some time differences, please understand.
* Please understand that unpredictable factors such as holidays, bad weather and customs checks may cause delivery delays. In such situations, we will contact you as soon as possible, thank you for your patience.