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Reserved for payment of the price difference

Reserved for payment of the price difference

Regular price €7,80 EUR
Regular price Sale price €7,80 EUR
Sale Sold out
Shipping calculated at checkout.

Christmas sales: €199 and more, -12% , CODE: ECO12 ; €399 and more, -15% ; CODE: ECO15 ; €599 and more, -20% , CODE: ECO20 .

Free delivery from €49

-Free delivery from €49
Colissimo or Colisprive for delivery: €3.90. 5-12 working days Shipping to France.
-Express delivery from DHL, UPS, etc. at €9.9! 3-5 working days Shipping to France.

Our after-sales team at Fornvoo works hard to ensure prompt delivery of your items.

1. Once your order is confirmed, we will send you a confirmation email containing all the order details. We will start processing your order as soon as possible. You can also track your order in detail from the order tracking feature.

2. Once your item is shipped, we will email you a tracking number.

3. You can track your order by clicking this link and using your order number and the email address you registered for that order.

Note: You can only track your order 24-48 hours after you receive the email that your order has been shipped.

Having trouble tracking your order? Contact us at info@fornvoo.com.

Verification :
Once your order has been authorized and verified, we will send you a confirmation email. We immediately start preparing it once your order is verified. This type of delay makes it difficult to change or cancel your order, but we will do our best to accommodate your requests.

Preparation (before shipping):
The preparation time before shipping your order is 24 to 72 hours. (Excluding holidays and weekends).

Delivery:

-Free delivery from 49 €
Standard delivery: €3.90. 5-12 business days Shipping to France.
-The express delivery of DHL, UPS, etc. at €9.9! 3-5 working days Shipping to France.

We can deliver to the following countries: Ireland, Andorra, Austria, Belgium, Denmark, Germany, Finland, Netherlands, Luxembourg, Monaco, Norway, Portugal, Sweden, Switzerland, Spain, Italy and United Kingdom.

Service areas exclude: Réunion, Martinique, Guadeloupe, French Guiana, Armed Forces Europe.

Due to Covid-19, standard and express shipping to AU may be delayed 2-3 business days. Thank you for your patience.


Customs and import taxes:
In general, we prepay customs duties and taxes before shipping the package. Sometimes additional custom duty or import tax is unavoidable. Don't worry. If there are additional charges, just contact info@fornvoo.com.

Please send us a photo of the customs duty invoice.

The refund will be issued within 3-5 business days of receipt of your receipt.

Please note that:

* Delivery time does not include the time it takes to process your order from your order date.
* If you require custom services or letter designs, please allow at least four business days for processing.
* PO boxes and military addresses (APO, FPO) cannot be delivered.
* Please make sure to confirm your delivery address before and after ordering, as any subsequent changes may incur additional charges.
* Please note that we will choose a different carrier (Colissimo/TNT/Fedex/DHL/DPD etc.) based on your delivery address, so there may be some time differences, please understand.
* Please understand that unpredictable factors such as holidays, bad weather and customs checks may cause delivery delays. In such situations, we will contact you as soon as possible, thank you for your patience.

 

Free returns within 45 days

Free returns within 45 days

After receiving your item, if you have any questions, please do not hesitate to contact us by email at info@fornvoo.com . Our customer service team will provide you with the necessary assistance.

Return policy :
1.1 Within 45 days from the date of purchase, we accept return requests for unsatisfactory items.

1.2 The item must be in perfect condition, unworn, unwashed or cleaned, with the original packaging and tags.

1.3 Return must be made within 15 days of receiving the item. If it exceeds this period, the return request could be refused.

1.4 The shipping costs for the return are the responsibility of the customer.

1.5 Refunds will be made within 3-5 working days of receipt of your return (please allow us to confirm that the items ordered are correct) in the original form of payment.

Exchange policy:
2.1 Within 45 days of the purchase date, we accept exchange requests for unworn, unwashed or cleaned items with the original packaging and tags.

2.2 If you need to change size or color, please contact us before returning the item. We will help you complete the exchange request.

2.3 If the price of the new article is higher than that of the original article, you will have to pay the difference. If the price is lower, we will refund the difference.

Quality issues:
3.1 If the item has any quality problem, you can choose to return or exchange it.

3.2 If you choose to return it, we will refund you in full, including shipping costs.

3.3 If you choose to exchange it, we will bear the shipping costs.

Other points to note:
4.1 We do not accept any return or exchange request for user damaged items.

4.2 Before returning or exchanging an item, please contact us for detailed instructions.

4.3 We reserve the right to refuse return or exchange requests, but we will do everything possible to ensure your satisfaction as a customer.

Office address:Room 519, Jingyun Building, Baoyuan Road, Baoan District, Shenzhen (Note: This address is not the return address)

Email: info@fornvoo.com
Hours of operation: Monday - Friday, 9am - 5pm (PST)
Call us: +86 15820797811

Interview

Fornvoo products are made from 100% pure natural silk. To maintain the shine and durability of natural silk, please read our washing tips carefully:

  • Wash it before first use.
  • Choose a detergent with a neutral pH and low allergy. No whitener, enzyme or bleach.
  • Machine wash: at a maximum temperature of 30°C , use a delicate program. Place the garment in a washing net. If you do not have a washing net, use a cotton bag or similar to avoid friction with hard objects during washing, which can damage natural silk.
  • Wash by hand: with lukewarm water, at a maximum temperature of 30°C. Do not soak, do not scrub.
  • Do not twist or wring.
  • Do not use a tumble dryer or steam iron . Do not dampen the pillow when it is already dry for ironing.
  • Iron it by turning it inside out using a silk program on your iron while it is still damp.
  • Washing frequency: once or twice a month.

How to Identify Real Silk

Burning method and dipping method are two commonly used methods to identify silk material (silk). The following is a separate description of these two methods:

  1. Combustion method (Burning method):
    The burning method involves observing the characteristics of the silk as it burns to determine its authenticity. Silk is mainly composed of protein fibers, which leads to characteristic changes during combustion. Here are the steps to distinguish real silk using this method:
  • Take a small sample of the silk material to test.
  • Light it using a match or lighter.
  • Observe the combustion characteristics. Real silk gives off an odor similar to burning hair or feathers, the flame is blue in color and leaves behind a gray ash.
  • Pay attention to any smell of burning plastic or the presence of plastic residue after burning. These characteristics could indicate the presence of synthetic fibers rather than real silk.

2. Immersion method :
The immersion method involves observing the reaction of silk when dipped in specific solutions to determine its authenticity. Different types of fibers react differently in different solutions. Here are the steps to distinguish real silk using this method:

  • Prepare two containers, one filled with cold water and the other filled with lukewarm water.
  • Dip a small piece of silk to be tested in cold water and observe its reaction. Real silk remains supple and maintains its original shape in cold water.
  • Immerse the same piece of silk in lukewarm water and observe its reaction. Real silk becomes even softer and may crease slightly.
  • Pay attention to any color changes or dissolution. Synthetic fibers may melt or change color in water, while real silk generally does not have such reactions.
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A perfect life

At Fornvoo, you can enjoy extreme softness with our comfortable, luxurious and well-designed silk products, which allow you to relax or sleep perfectly day or night.

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Silk life FORNVOO

The material you choose represents the type of life you choose.

When you choose silk, you choose this lifestyle. From the moment you own it, it not only brings you the feeling of nothingness but also freedom, relaxation, confidence and charisma.

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