-Free delivery from €49
Colissimo or Colisprive for delivery: €3.90. 5-12 working days Shipping to France.
-Express delivery from DHL, UPS, etc. at €9.9! 3-5 working days Shipping to France.

Our after-sales team at Fornvoo works hard to ensure prompt delivery of your items.

1. Once your order is confirmed, we will send you a confirmation email containing all the order details. We will start processing your order as soon as possible. You can also track your order in detail from the order tracking feature.

2. Once your item is shipped, we will email you a tracking number.

3. You can track your order by clicking this link and using your order number and the email address you registered for that order.

Note: You can only track your order 24-48 hours after you receive the email that your order has been shipped.

Having trouble tracking your order? Contact us at info@fornvoo.com.

Verification :
Once your order has been authorized and verified, we will send you a confirmation email. We immediately start preparing it once your order is verified. This type of delay makes it difficult to change or cancel your order, but we will do our best to accommodate your requests.

Preparation (before shipping):
The preparation time before shipping your order is 24 to 72 hours. (Excluding holidays and weekends).

Delivery:

-Free delivery from 49 €
Standard delivery: €3.90. 5-12 business days Shipping to France.
-The express delivery of DHL, UPS, etc. at €9.9! 3-5 working days Shipping to France.

We can deliver to the following countries: Ireland, Andorra, Austria, Belgium, Denmark, Germany, Finland, Netherlands, Luxembourg, Monaco, Norway, Portugal, Sweden, Switzerland, Spain, Italy and United Kingdom.

Service areas exclude: Réunion, Martinique, Guadeloupe, French Guiana, Armed Forces Europe.

Due to Covid-19, standard and express shipping to AU may be delayed 2-3 business days. Thank you for your patience.

Customs and import taxes:
In general, we prepay customs duties and taxes before shipping the package. Sometimes additional custom duty or import tax is unavoidable. Don't worry. If there are additional charges, just contact info@fornvoo.com.

Please send us a photo of the customs duty invoice.

The refund will be issued within 3-5 business days of receipt of your receipt.

Please note that:

* Delivery time does not include the time it takes to process your order from your order date.
* If you require custom services or letter designs, please allow at least four business days for processing.
* PO boxes and military addresses (APO, FPO) cannot be delivered.
* Please make sure to confirm your delivery address before and after ordering, as any subsequent changes may incur additional charges.
* Please note that we will choose a different carrier (Colissimo/TNT/Fedex/DHL/DPD etc.) based on your delivery address, so there may be some time differences, please understand.
* Please understand that unpredictable factors such as holidays, bad weather and customs checks may cause delivery delays. In such situations, we will contact you as soon as possible, thank you for your patience.

Free returns within 45 days

Fornvoo products are made from 100% pure natural silk. To maintain the shine and durability of natural silk, please read our washing tips carefully:

• Wash it before first use.
• Choose a detergent with a neutral pH and low allergy. No whitener, enzyme or bleach.
• Machine wash: at a maximum temperature of 30°C , use a delicate program. Place the garment in a washing net. If you do not have a washing net, use a cotton bag or similar to avoid friction with hard objects during washing, which can damage natural silk.
• Wash by hand: with lukewarm water, at a maximum temperature of 30°C. Do not soak, do not scrub.
• Do not twist or wring.
• Do not use a tumble dryer or steam iron . Do not dampen the pillow when it is already dry for ironing.
• Iron it by turning it inside out using a silk program on your iron while it is still damp.
• Washing frequency: once or twice a month.

Burning method and dipping method are two commonly used methods to identify silk material (silk). The following is a separate description of these two methods:

1. Combustion method (Burning method):
   The burning method involves observing the characteristics of the silk as it burns to determine its authenticity. Silk is mainly composed of protein fibers, which leads to characteristic changes during combustion. Here are the steps to distinguish real silk using this method:

• Take a small sample of the silk material to test.
• Light it using a match or lighter.
• Observe the combustion characteristics. Real silk gives off an odor similar to burning hair or feathers, the flame is blue in color and leaves behind a gray ash.
• Pay attention to any smell of burning plastic or the presence of plastic residue after burning. These characteristics could indicate the presence of synthetic fibers rather than real silk.

2. Immersion method :
The immersion method involves observing the reaction of silk when dipped in specific solutions to determine its authenticity. Different types of fibers react differently in different solutions. Here are the steps to distinguish real silk using this method:

• Prepare two containers, one filled with cold water and the other filled with lukewarm water.
• Dip a small piece of silk to be tested in cold water and observe its reaction. Real silk remains supple and maintains its original shape in cold water.
• Immerse the same piece of silk in lukewarm water and observe its reaction. Real silk becomes even softer and may crease slightly.
• Pay attention to any color changes or dissolution. Synthetic fibers may melt or change color in water, while real silk generally does not have such reactions.